FAQ's - Frequently Asked Questions?

What are Serviced Apartments and Serviced Residences?Back to categories

What features and amenities will our serviced apartment include?

We are able to offer a wide range of apartment types, from Studio Apartments through to One, Two, Three, Four and Five Bedroom Apartments.  Serviced residences may also include Mews Houses or Town houses – offering high levels of privacy and security.

All serviced apartments we offer are self-contained and will include your own bathroom/shower room, kitchen or kitchenette and living/sleeping areas.

Typical features and amenities within apartment types:

*please refer to each individual apartment listing for the facilities and amenities available

The Studio Apartments will usually have a kitchenette rather than kitchen, which will be fully equipped with crockery, cutlery, utensils, along with microwave, hotplates, fridge-freezer and in some instances dishwasher and washer /dryers.

Across the range of One / Two / Three + Bedroom, Apartments are significantly larger, generally increasing in size in line with, the number of bedrooms. The apartments will usually consist of a large separate or open plan kitchen which will be fully equipped and include a cooker with oven, all cooking utensils and crockery and some additional appliances may be included (Coffee Maker).  The apartments will feature a living/lounge area and some will include sofas/ chairs along with dining table and chairs.  Specific features per apartment / property will be included within our apartment descriptions, which will include the style of décor and furnishings offered.

Additional amenities and services such as housekeeping vary by property and this can range from daily, through to weekly and include full linen change and cleaning.  Broadband or Wi-fi access along with entertainment features such as TV, free-view, Stereo and DVD players feature in most apartments.  Some of our exclusive serviced residences will offer additional entertainment features such as IPod Docs, IPad control systems, full sky package / international TV channels and movies on demand.

Our properties will in some instances offer a main reception with concierge /porter services/on site security which operates 24 hours.  Other locations and apartments offer a more private setting which allow you the freedom to enjoy your stay, with staff and assistance available upon request when required.

What are serviced apartments and serviced residences?

A serviced apartment or serviced residence are fully furnished apartments that can be utilised for both short and long term / extended stays.  In some instances, they will offer many amenities that you will find within a hotel (24 hour reception, restaurant, bar, gym and swimming pool access), although the main distinguishing features in comparison to other accommodations is the increased space and kitchen / cooking facilities that are offered.

Serviced Apartments will typically include a fully fitted or integrated kitchen with a range of cooking facilities, offering guests the convenience to cater for themselves and replicate those home from home comforts.  Amenities such as linen, soft furnishings, cutlery/crockery and housekeeping services are included in the nightly rate of serviced accommodations.  Although the range of items and frequency of housekeeping and linen services does vary from property to property.  For more detailed information on the inclusions of your chosen property, please see the property information or contact one of our reservations team for advice.

Some of the notable features of serviced apartments are the increased living space and home comforts that are available to guests, and when set alongside the privacy and additional services available, the added value on offer is vast.

Serviced Apartments are widely becoming the preference of clients for leisure, business and relocation stays based on the cost savings available and the home comfort features to guests and their friends and families.

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