FAQ's - Frequently Asked Questions?

Cancelling and Amending a BookingBack to categories

How do I amend or cancel a booking?

Each individual apartment provider will have a set cancellation policy which is listed on the apartment page on the web site, the cancellation policy is not the same for each apartment and will differ for each apartment provider.  The cancellation policy will be shown clearly on the apartment page and you will receive the cancellation policy on the notification email once a booking request is made and subsequently confirmed.  If you wish to cancel your reservation/s please contact us immediately via telephone +44 (0) 208 0902290 or via email at info@provideapartments.com , we will need to obtain your booking reference number and lead name on the booking which will be included on the booking confirmation email.  We will confirm the cancellation with the apartment directly and reconfirm if any cancellation charges apply if cancelled within the cancellation period.  Written confirmation of your request will also be required to proceed with a cancellation or amendment to reservation.  This will allow us to proceed with the adjustment and ensures that your request is correctly handled by our customer support team.

If a reservation needs to be cancelled outside of our office hours (8am – 6pm GMT, Monday – Friday), we would recommend contacting the apartment operator directly using the contact details that are enclosed on the booking confirmation email. 

Please note, cancellations and amendments will only be effective from the start of the next working day (Monday – Friday, 8am – 6pm GMT) if sent after 5.00pm or on weekends

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