My Booking - What Can I Do?

Within our specially created ‘Member’s Area’ there are several personal features which will help you make the most of our platform and ensure that the experience is tailored specifically to your needs.

  My Searches  - Access a detailed history of searches / favourite apartments & locations.  Easily replicate these searches at a click of a button, searching for accommodation has never been so easy.

✔ My Bookings  - Contains all booking information, quick view summary and the ability to resend  / view booking confirmations.

✔ Customer Services – Instant access to our customer support team, no need to submit personal information.

✔ Customised Preferences – Newsletter subscription, latest offers, promotions and access to member only discounts.

Member's Area

Find Your Booking

Please enter your Booking ‘Order ID’ and the ‘Surname’ that was used to make the reservation.  Lastly amend the date fields within ‘Check-in Date’ with the date your booking starts.  

Your bookings are available online 24/7 for your convenience. Even if you booked via telephone, you can still view your bookings online.
Need any help?
If you're having trouble accessing the 'My Booking' system, or have additional questions, simply call our team on +44 (0) 208 4600846.
Please Note: It can take up to 24 hours for your booking to be available within the 'My Booking' system.
Don't forget the Member's Area is there to help, whether you book for business, a relocation agent or leisure booker - do try it!
✔ Review your booking details                      ✔ Contact our customer services department
✔ View your itinerary / booking summary     ✔ Ask additional questions
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