Privacy & Cookie Policy

1.     Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we obtain and treat your personal information.  We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.  By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.      Collecting personal information

We may collect and use personal information about your visits and use of our website, to allow us to offer the capability to book a serviced apartment and ensure it is a personalised and responsive user experience.

  This will be information that you provide to us when making your reservation either via our website or with our customer service team directly. 

✔  When registering to our newsletter mailing list and social media subscriptions – you will have the option to opt out of the use of your personal information at any time

✔  Information contained in or relating to any communication that you send to us

3.         Using personal information

3.1     Personal information submitted to us through our website will be used for the purposes of booking apartments / accommodation and as specified in this policy.

3.2         We may use your personal information to:

                      i.        Personalise the user experience for you and enable the use of the services available throughout our website;

                     ii.        Book and reserve accommodation through our website;

                    iii.        Send statements, invoices and email notifications that you have specifically requested

3.3     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.4     All our website financial transactions are handled through our payment services provider, [PSP name]. You can review the provider's privacy policy at [URL]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.         Disclosing personal information

4.1     We will need to disclose your personal information the property management / reservation departments of the accommodation that is being booked

4.2    Except as stated in this policy, we will not provide your personal information to third parties.

5.         Retaining personal information

5.1     This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3     Without prejudice to Section 5.2, we will remove credit card information from our systems as soon as they are no longer needed to complete your reservation.

6.         Security of personal information

6.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3     All electronic financial information including credit card information entered into our website will be protected by encryption technology.

6.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7.         Updating information

7.1     Please let us know if the personal information that we hold about you needs to be corrected or updated.

8.         About cookies

8.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8.4     Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

9.         Our cookies

9.1     We use both session and persistent cookies on our website.

9.2     The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

✔       We use session cookies on our website to track use and navigation through the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target information which may be of particular interest to specific users.

10.      Analytics cookies

10.1    We use Google Analytics to analyse the use of our website.  Our analytics service provider generates statistical and other information about website use by means of cookies.

10.2    The analytics cookies used by our website have the following names:
_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

10.3    The information generated relating to our website is used to create reports about the use of our website.

10.4    Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/

11.      Blocking cookies

11.1    Most browsers allow you to refuse to accept cookies; for example:

(a)      in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)      in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)      in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

11.2    Blocking all cookies will have a negative impact upon the usability of many websites including our own.

11.3    If you block cookies, you will not be able to use all the features on our website.

11.4.   For further information on cookies can be obtained at http://eucookielaw.org.uk/

12.      Our details

12.1    This website is owned and operated by Provide Worldwide Limited, (T/a Provide Apartments)

12.2    We are registered in England & Wales under registration number 9358320, and our registered office at:

4th Floor,
86-90 Paul Street,
London,
EC2A 4NE

12.3    You can contact us by writing to the business address given above, by using our website contact form at http://provideapartments.digital-trip.co.uk/info/contact-us.aspx, by email to info@provideapartments.com or by telephone (within UK): 0208 090 2290  (Internationally): +44 (0) 208 090 2290.