Terms & Conditions

Our details

This website is owned and operated by Provide Worldwide Limited, (T/a Provide Apartments).  We are registered in England & Wales under registration number 9358320, and registered office:

4th Floor,
86-90 Paul Street,
London,
EC2A 4NE

You can contact us by writing to the business address above or using our contact us form at http://provideapartments.digital-trip.co.uk/info/contact-us.aspx.

By email to info@provideapartments.com or telephone:

(Within UK): 0208 090 290  

(Internationally): +44 (0) 208 090 2290


Definitions


Guest / Client
“Guest / Client” is the person/s who resides in the property

Booker
“Booker” is the person who arranges the booking/reservation at the property. They may also be the guest. 

Apartment Operator / Property
“Apartment Operator / Property” is the specific property which the guest books and resides at.

Provide Apartments
“Provide Apartments” is the trading name of Provide Worldwide Limited

Booking / Reservation
“Booking / Reservation” is a commitment by guest / client to stay at a property.

Booking Request / On Request
“Booking Request / On Request” – the particular apartment / property  is not available for immediate confirmation online as the property requires availability to be checked with them prior to a booking / reservation being confirmed.

Booking period
“Booking period” is the duration which the guest resides at the property.

Security deposit
“Security deposit” is the money held, or the credit card number in some cases held against any breakages / damage, cancellation or amendment charges.


Booking process

Upon receipt of a client’s booking request, our team will check availability at the chosen property during our office hours and look to process your booking / reservation confirmation as soon as possible.

A booking / reservation confirmation will be sent once availability has been reconfirmed with the Apartment Operator.  The information submitted will allow Provide Apartments to proceed with your booking request, however in the unlikely situation that the requested apartment is not available we will propose other alternatives based on your requirements, dates of stay and contact you regarding these options.  We will not make an alternative booking without your instruction to do so.

We will contact you the same day if your booking request is received between 8.30am until 17:00pm GMT (Monday to Friday).  If we receive your booking request outside of these times we will respond the next following day or sooner if possible.  Please be assured that we will contact you with notification of your booking as soon as we can.

Provide Apartments must confirm availability with an ‘on request’ property partner before confirming a booking and providing a booking confirmation.

Provide Worldwide Limited (T/a Provide Apartments) is a booking agent for the owners of the properties listed or marketed via our website or directly by its employees. When making a booking, you are entering into a contract with the apartment operator of the apartments via Provide Worldwide Ltd, not with Provide Worldwide Ltd itself.

Booking Confirmations
Provide Apartments do not guarantee a confirmed reservation with a property, unless the client has received a booking confirmation from Provide Apartments directly.  Booking confirmations may be sent via fax, email or post

Cancellations.

Each individual apartment provider will have a set cancellation policy which is listed on the apartment page of the web site, the cancellation policy is not the same for each apartment and will differ for each apartment provider

The cancellation policy will be shown clearly on the apartment page and you will receive the cancellation policy on the notification email once a booking request is made and subsequently confirmed. 

If you wish to cancel your reservation/s please contact us immediately via telephone +44 (0) 208 0902290 or via email at info@provideapartments.com , we will need to obtain your booking reference number and lead name on the booking which will be included on the booking confirmation email.  We will confirm the cancellation with the apartment directly and advise if cancellation charges apply if cancelled outside of the cancellation period.  Written confirmation of your request will also be required to proceed with a cancellation or amendment to reservation.  This will allow us to proceed with the adjustment and ensures that your request is correctly handled by our customer support team.

If a reservation needs to be cancelled outside of our office hours (8am – 6pm GMT, Monday – Friday / not including Bank Holidays), we would recommend contacting the apartment operator directly.

Please note, cancellations and amendments will only be effective from the point that the apartment operator receives the instruction of cancellation or amendment.  Provide will be able to act on any instruction from the start of the next working day (Monday – Friday, 8.30am – 5pm GMT) if sent after 5.00pm or on weekends.  In this instance we would always recommend contacting the property directly.

The client must arrive on the confirmed arrival date. If the client does not arrive (without any notice to Provide Apartments or the Apartment Operator), within 24 hours, the reservation will be deemed as a ‘no show’ and consequently the credit / debit card used will be subject to the cancellation terms / fee / no show charge as stated in the apartment operators Terms and Booking Policy (listed on the property description).

In the unlikely situation that an apartment provider is required to change / amend or cancel a client’s booking, Provide Apartments cannot be held liable to the client for a refund of costs / additional charges / compensation for inconvenience / travel costs or supplemental charges.  In all instances the apartment operator will be accountable for providing alternative accommodation, which is of a similar standard, cost and specification.   Associated charges with securing alternative accommodation, will be the responsibility of the apartment operator.

Prices

The prices stated on the Provide Apartments website are ‘Guiding Rates’ unless otherwise stated.  Exact costs for apartment/s will be re-confirmed before proceeding with the booking/reservation.  If there are any adjustments or changes to the booking (apartment type/cost) we will contact you to obtain your agreement and authorisation to proceed or make alternative arrangements.  

In the unlikely situation that the requested apartment is not available we will propose other alternatives based on your requirements, dates of stay and contact you regarding these options.  We will not make an alternative booking without your instruction to do so.  Prices quoted are inclusive of VAT if applicable and unless otherwise stated.  Value Added Tax (VAT) is levied on the sale of goods or services by UK businesses with the current prevailing rate being 20%, which may decrease after a set duration of time (usually 28 days but not limited to this duration) for certain apartment providers.  Prices quoted are for accommodation only and any extras (Additional guests / use of chargeable facilities & amenities / supplemental services) are not included in the confirmed costs and will be charged to the client by the property.  

Currency and Exchange rates
All currency conversions are based on data from xe.com and are used by clients for guidance only. All Payments are taken by the apartment operator in the apartment’s local currency (i.e. UK is GBP / Sterling) and will be subject to exchange-rate fluctuations.   The primary currency of the website is GBP / Sterling / £.

Payment Procedure
Payment of apartment/s costs will always be made directly to the apartment operator.   The Terms and Booking policy for each apartment will include the terms of payment, deposit, authorisation and security.  This may be subject to change by the property owner, based on the use of a promotional | exclusive or not limited to advanced purchase rates.   Additional information or authorisation may be required by the property owner and this will be passed on to the client to make necessary arrangements.  Failure to pay in accordance with the Properties ‘terms and booking policy’ or additional terms based on rate / duration of stay may result in retraction of confirmed booking / reservation. 

Payment methods
Payment methods accepted by the apartment operator will be clearly stated on the property booking terms and policy.  If there are surcharge fees associated with the use of card payments these will be highlighted, however these may be subject to increase, change or withdrawal by the property.

If a client would like to pay by Bank Transfer, please contact a member of our customer support team to discuss arrangements. Please Note: All bank charges must be paid for by the client. The full balance for accommodation costs must be received by the property operator after all relevant bank charges are made. International bank transfers will incur fees, so please discuss this with your bank prior to commencing payment.  

V.A.T (Value Added Tax)
Value Added Tax (VAT) is levied on the sale of goods or services by UK businesses with the current prevailing rate being 20%, for the first 28 days of a continuous reservation.  VAT will then be charged at either 4% / 0% thereafter unless otherwise stated for the same named guests stay. Should the guest name change after 28 days, VAT will be charged at 20%. Some apartment operators are exempt from VAT and this will be clearly stated on the apartment descriptions.  VAT will be included in the quoted apartment cost within your booking total unless otherwise stated.  

Provide Apartments reserves the right to adjust the quoted rates should the treasury or property management alter the application or change the rate of VAT.  If you have any questions regarding the application of VAT please contact a member of our customer support team.

Booking Terms and Conditions

Deposit / Identification
This will vary based on the chosen property/apartment and based on the terms and conditions set by the apartment operator.  The requirement to provide a deposit / identification for lead guest or guests is customary and will be advised within the Terms and Booking Policy (listed on the property description page and within the email notification and confirmation).  Payment of deposit or identification may be required prior to arrival or upon check in. 

Minimum and Maximum Duration of stay
The minimum & maximum duration of stay is fixed by the apartment operator and this will vary for each operator.   Restrictions to min / max duration of stay will be included on the individual property descriptions.  Provide Apartments does not have a minimum booking period for any reservations and we are able to book from 1 day through to 3 years +.  Provide Apartments complies with stay restrictions set by the apartment operator within the property’s Terms and Policy.

Check-in and Check-out
Check-in and check-out times are always listed on the apartment ‘booking terms and policy’ tab and enclosed on booking confirmations.  Please note: Check-in & Check-out times will differ for each apartment and early check-in and late check-out cannot be authorised and may incur additional fees/charges.

Security Deposit
Credit card imprints may be required on or prior to arrival to cover the cost of any key deposit, phone calls or additional services. Any additional services must be settled in full prior to the client’s departure. Clients should be aware that they will be liable for any damages or breakages caused whilst in the accommodation. At some apartments a security deposit may be required prior to arrival and the client will be notified if this is applicable. The security deposit will be returned to the client at the end of the reservation period subject to the terms of booking.

Amendments
Amendments to bookings can be made at any time with Provide Apartments or the Apartment Operator. However Provide Apartments, cannot be held responsible for a lack of availability at the time of an amendment. An amendment to a reservation will always be made based on the Apartment / Properties – Terms and Booking policy, which may include charges or result in a refund to be issued by the Apartment operator.

Arrival and Departures
Clients must arrive on the specified date upon confirmation. If the client does not arrive (without any notice to Provide Apartments or the Apartment Operator), within 24 hours, the reservation will be deemed as a ‘no show’ and will consequently be subject to a cancellation fee / no show charge as stated in the apartments operators Terms and Booking Policy (listed on the property description). The client must check-out on the date of departure and the advised out on the confirmation issued by Provide Apartments 

Extensions to Reservation/s
If the client wishes to extend the reservation period as set out in the original confirmation, the client must do so by notifying Provide Apartments and confirming the extension in writing.   All extensions of stay will be subject to availability, which will be reconfirmed at the time of the request.  Occupation of an apartment does not constitute the right to guarantee of stay / extension.  Payment for the agreed extension will need to be made to the apartment operator in all circumstances prior to an extension of stay being approved. 

Accommodation Terms and Conditions

Agreement of Occupation
Your stay with any property is not intended to confer exclusive possession on either the client or the guest nor to create the relationship of landlord and tenant between Provide Apartments and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any assured short hold or assured tenancy, or to any statutory protection under the housing act 1988, or to any other statutory security of tenure now or upon the determination of agreement with the apartment operator or Provide Apartments. 

Breakages and Damages
The lead guest named on the booking confirmation will be held directly responsible for all breakages and damage in the apartment caused by the guests or visitors. If there are breakages or damages unnoticed at time of check-out, the apartment operator will notify the client within 2-weeks of the client leaving, providing information and a breakdown of the costs and receipt of payment to rectify them. 

Miscellaneous 

Key collection
The check-in procedure and key collection process will be enclosed within the booking confirmation for the reservation.  In certain circumstances the Apartment Operator may only issue these within 72-24 hours prior to arrival for security reasons.  Clients and guests will only be permitted to collect keys or gain access to apartment/s on the day of arrival, subject to check-in time stated on the booking confirmation and property description.   Please note: If early check-in or arrival is required, we would recommend booking the apartment for the additional night to ensure early access can be guaranteed.

Privacy and Personal data
Provide Apartments will NOT disclose any personal information or data collected to third parties other than as permitted and stated within the privacy & cookie policy.   By using the ProvideApartments.com websites, corresponding via email / in writing and by telephone, consent is given to the processing of personal data in accordance with terms and conditions of booking 

Force Majeure
Provide Apartments shall not be liable to any person/s by reason of any delay or failure to perform any of the obligations under the booking procedure or contract if the delay or failure was due to circumstances or cause beyond our control.